Refund policy

In the event that your order arrives damaged in any way, please email me as soon as possible at rburch@steelwolf-creations.com with your order number and a photo of the issue. I will address any issues on a case-by-case basis in order to find a satisfactory solution.

I accept returns up to 14 days after delivery. The buyer is responsible for the cost of return shipping. The item must be unused in its original packaging. If you have already opened the packaging and want to return the item for another reason, contact me by email first at rburch@steelwolf-creations.com. As many of the items are custom-built or made to order, returns may be subject to a re-stocking fee.

If you have any further questions, please don't hesitate to contact me at rburch@steelwolf-creations.com.